Customer Testimonials
I received my car back from service today and am so pleased with the entire experience at Rick Case Alfa Romeo. My service advisor, Kevin Bonilla, was friendly, professional and genuine. Thank you Rick Case for providing great customer service!
Had a service appt and wait time upon arrival was minimal. Kevin noted the issues and said they would provide transportation back to our residence and back to the dealership when the work was completed and that was exceptional. He did call later and stated work required and that the car would be done the following day and that did happen and was great. One item that I had was to reset the service wrench icon to make it disappear but was told that could not be done as the service was not done there and they did not want ...
Very professional with excellent attention to detail. The service department has some wonderful technicians and they wash the car after they’re done! Also, hands down best coffee machine I’ve ever seen in their waiting room 😉
I was thrilled with the service Juan Guerra provided to me when I had to take my vehicle in for service. He thoroughly explained the diagnosis of what was happening with my truck and offered a loaner car until my problem could be resolved. I was impressed with how he also took care of another who did not have an appointment but instead assured her he would assist her promptly.
Great dealership, great buying experience as well as perfect service when taking the vehicle for maintenance! Jorge in service is amazing, very knowledgeable, patient and has great customer service skills.
Well I had another great experience with my new service advisor I feel bad because he’s new and I don’t remember his name sorry he use to work at the Honda dealership in service before becoming a part of the Rick case team if this helps. The young man was very good with me he said I was his second Maserati that he had the pleasure of serving. They got my car serviced in the same day and I was very happy for that 😊. I was very comfortable with my new advisor I’m actually looking forward to ...
Service was excellent and gave a loaner. Done when promised car was cleaned. It’s all the little details that they provide in service that is missing from a lot of places these days. Recommend
Jorge Guiterrez delivers on service with punctuality and loaner car from Alfa Romeo. The service price was explained and was able to use my 10% discount for purchasing car from Rick Case.
Rick Case Maserati stands out on its own with the amazing staff and dealership under Mr Karim. We have purchased 5 Maseratis and it’s always a pleasure to do business with them.
Nick was a fantastic sales person with an extensive knowledge base, not only with the vehicles on the lot, but overall car knowledge. The sales managers worked with us to get a great price on a beautiful vehicle.
Great car at a fair price!! I bought my second Maserati on Saturday, Rino was easy to deal with. They were honest and up front with the whole process. I would buy another car from them .
Excellent service from Rick Case Alfa Romeo Jorge Rivera is there best. Always delivers as promised even in these times where parts are difficult to obtain. Excellent customer service!
Seamless process. Karl was great. Processed my application online at 8pm and Karl drove my new car to my house 50 miles away and had the car in my driveway by 11am the next morning. Easiest car purchase I have ever had.
My husband and I moved to Florida many years ago and we both only own and drive Maserati’s. We had to unfortunately get our Maserati’s at the other dealerships, until Rick Case started selling them. They will have us forever! The staff is wonderful and so attentive , we were lucky enough to have Nick take care us, along with Fred. The service department is also the best in Florida too. We are enjoying the “extra” gifts we received after our purchase. Thank you for making the experience of buying a car, very easy and lots of fun too!
Juan Guerra has always been great in helping me everytime my car is in service. He always keeps me in the loop. He’s extremely responsive.
Muy contenta con el servicio que es excelente y muy profesionales el customer service muy bueno recomiendo 100 % el dealer y principalmente a Juan guerra que brinda una muy buena atención
Great service from Juan Guerra! Juan took care of me from the minute I walked in. Handled my issues, secured a loaner and kept in touch with me through the process. If you need service, make sure to ask for Juan!
Jorge Gutierrez is amazing!! Anytime that I need something for my car, he is always available. He responds quickly and has a friendly demeanor. I would highly recommend going to him if you need a service for your car.
Great service and very responsible with my time need. My car was ready when they said it will be. That for me makes all the difference. Juan is my service advisor and he takes care of everything that needs to be done in a timely manner.
Had a great all around experience. Dealership was very clean and everyone courteous… Karl and the rest of the staff were great to work with, and I plan to refer others to them as well!
Rick Case Maserati is a great place to buy and have your Maserati fixed or maintained. Jorge in service is awesome! I would recommend this dealership for high end Maserati Karl is my salesmen
This dealership has been a pleasure to do business with, I bought my car from them and have had it serviced for the past 3 years and its been a great experience. Well run dealership.
I experienced the most exceptional customer service experience ever! Juan Guerra is very knowledgeable and personable person. He remembered our conversation the day before and placed everything on the work order. He called me to let me know my car was ready and when I arrived he give detailed information about what the problem had been. I would not go to any other dealership. Juan is terrific !!
Jorge from the service department was patient, kind, thorough and went above and above to help accommodate me. I would definitely recommend him and Alfa Romeo Weston.
Rino our sales person was beyond accommodating . He answered all our questions and just made the deal easy. The manager, Fred Wolfe was fabulous. He helped and actually made leasing a car a pleasure!!!! We will be back Highly recommend!!!
We have experienced the most exceptional customer service experience ever! Juan Guerra came to our rescue in a moment’s notice and within minutes our battery was charged and he escorted back to the dealership. He made sure to get us a loaner and our car was ready in less than 24 hrs. In all the years that we have owned luxury cars, we have never had such a personalized service, Juan deserves the recognition as the very best advisor!
Rick case Maserati service was awesome 👌. I would be taking my car back for service. I highly recommend them . I've been taking my car there for service.
Im very happy with the deal i got at rick case. the service was excellent thank to all that make it happen, i would recomend any time. the process of buying a car here is very easy they have plenty of options for you .
Very professional service Dept . Could not have been more helpful. Will look forward to leasing new car shortly.service dept gets you in and out very fast.
Perfect Experience, good treatment, really satisfied and 100% recommend. I’ll return gladly for a new lease to such an amazing place in the close future.
Since you walk in everyone greets you like they’ve known you for years. They’re very professional and service oriented. We took the car in for the first service. Our service consultant Alain Lorenzo kept us on the loop on everything they were doing to the car and managed to always answer calls. Excellent is too little to describe his service.
La Atención es muy buena son muy educados muy profesionales y te explican todo lo que tiene tu carro posteriormente te llamas y tu carro está listo reparado perfectamente
Very Friendly and no pressure sales. Showed me everything I wanted to see and the buying process was pretty smooth minus 1 hiccup. But that was just a little longer wait on the paperwork than expected.
Everything was good, except no car Loaners and to rent a car means you have to leave your location it is extremely inconvenient so it makes it difficult to drop your car off for service without preplanned plans
Miguel and Evian at Rick Case Alfa Romeo at Davie were very professional and answered all my questions and doubts, very polite and kind, and the process was very fast and pleasant. Thank you very much for your service.
My purchase was a great and easy going experience . Everyone is friendly and professional . The car purchase process is the fastest I have ever experienced . Everyone is treated like part of the family .
Benjamin C. at Rick Case Alfa Romeo Maserati Davie is outstanding, polite and delivers great customer service. Benjamin It was great doing business with you.
Alain at Rick Case Maserati is outstanding, polite and delivers great customer service. He makes your visit to Maserati a pleasure all the time. Dealing with Alain makes you feel like he truly cares.
I was there for my 1 maintenance of my Alfa Romeo Stelvio. Mr Guerra, my contact, was professionally , friendly and very very polite. I’m waiting just 2 hour and I stayed in the guest area whit coffe , water and juice available.
Thank you Alain for your assistance with the repair this time. Appreciate your call to update me and quick response when vehicle was ready for pickup
The team at this dealership are awesome and they always make sure your buying experience is smooth. I will continue to make Rickcase my dealer of choice.
Had my car serviced at Alfa Romeo and my service advisor Allen was incredibly helpful will be back just because of my experience he was awesome
Amezing service Easy to negóciate and close They help with the process of select the right car with no pressure Fast finance service Service people inteoicer
Juan Guerra, our service advisor never disappoints. He is consistent with his professional customer service even when moments of uncertainty come up with the car. Our trust in him and the team goes above and beyond anybody’s expectation.
My car lease was ending and I wanted a new car but was a very apprehensive about obtaining a new vehicle. BUT finding a new car was a great experience at Rick Case. The process involved was very smooth because I had an excellent experience with Jason Douglas. Jason Douglas was great to work with, was very responsive, and went above and beyond with any questions or special requests I had! This is a no hassle, low pressure dealership at Rick Case Alpha Romeo and I would highly recommend to friends and family. I was content to make a deal ...
Took my vehicle in for a minor fix and update. Service Agent Jorge Rivera was awesome! He is a gentleman and took the time to answer all of my questions. He was extremely professional and I recommend asking for him if you go to the Rick Case Alfa Romeo, Davie, FL.
I had a great experience. Miquel was so helpful. Dealership makes you feel welcomed and not pressured to make a decision. I was about to make a decision and the process was very quick. Thank you so much
Rick case has an amazing sales team with a very positive attitude and respectful customer service making my recent vehicle purchase a very pleasant experience !
My service manager Jorge was very sharp and friendly respectful and very much attentive for all my needs Great service and all the work was done the same day !
Brough in my son’s car for service. They were very friendly, respecful and attentive to my needs. Made me feel appreciated. Service was done in timely manner. I was provided with a loner.
I always receive great service from the Rick Case staff, however; they realized that my front end alignment wasn't done correctly previously & refused to correct the problem monetarily. O feel as though at least 3/4 of the cost should have been deducted as it was their fault it was not done properly in the first place.
The service is so perfect that you feel like leaving a tip. It's by far the best team and service I've ever experienced. I have purchased many cars from many places...but none come close to Rick Case.
In a few words: Excellent, especially the way service advisor, Mr. Jorge Gutierrez explained the issue to me so I could understand my concern, which was no big deal. Thank you for the treatment!
Fab service. Couldn’t fault it. Atmosphere and personnel great. Friendly, professional, personable. Feels like home and no stress involved. Thank you Alfa Romeo. Love the car and the service!
Good place wonderful experience!!!! The sales person was very nice and gave me all explanation I needed. Before buying my car!!! The financing service was excellent in explaining all the details! This is my second car!
After leasing end of December 2021 a 2022 Stelvio Veloce Q4 for my wife yesterday I trade in my BMW X3M for a brand new Giulia Veloce 2022 Q4 This is our third Alfa Romeo at Rick Case Felix Kushnir (sales Consultant) is number one! He did explain me in details the difference option with models and performances and finally he gave me the best deal! Felix is super knowledgeable with all technical aspects and features of the Alfa Romeo cars Also the financial part with Ali Afar was great and smooth. If you want an Alfa Romeo I strongly recommend Rick ...
Exceptional service, transaction before and after dealer visit was very easy. Large inventory. Knowledgeable sale representative answering all my questions to my satisfaction. Definitely will continue doing business with Rick Case Alfa Romeo.
Once again, Juan Guerra, went above and beyond providing the best service on my GT. He does everything in detail with professionalism and class. The perfect representation for Rick Case Maserati!
Excellent service department. Jorge Rivera is great service advisor. Always available and gets you in and out efficiently. Don’t hesitate to take your car for service to Rick Case Alfa
Back in 2019 I had a wonderful experience purchasing my wife Alfa Romeo Stelvio from Rick Case Alfa Romeo, so when I got a call yesterday to see if I was interested in replacing the current 2019 Stelvio with the new 2022 model, I said to myself, "why not?" Ali Zafar (Product Specialist) immediately understood what our needs were and proposed the perfect car with the best deal available. If you want to deal with a great specialist passionate in his Job and in the Alfa Romeo products Ali's certainly the guy! Thanks also to Ed Jancura financial manager who ...
Jorge was my service advisor for my repairs in his work was exceptional. he coordinated my transportation to the dealership as well as my car rental.
I had an amazing experience at this dealership. They are professional, friendly and very attentive to the customers needs. I would recommend it to anyone who is looking for a new car!
Owning an Alfa Romeo means you need a good service department. Rick Case Alfa Romeo did a great job with servicing my car. I recommend this dealership for it’s superior service and a knowledgeable and friendly staff.
Great experience! Highly recommended! Karim took great care of us! Friendly staff all around, thank you for everything!! Our family truly appreciates it and loves our new Maserati!
The staff there are very helpful every time I service my vehicles. I’ve bought several vehicles from RCM and the service is fast amd fair.
Jorge Gutierrez was My service advisor. He was very professional and attentive to My request and willing to help and get the issues resolved. He provided periodic updates in a timely manner. I am very satisfied With the service that was provided
Jorge Gutierrez is amazing. He was super easy to reach, efficient, and helpful. I would highly recommend him to anyone looking for great service and care.
Amazing ,great customer services,there is not words to describe it, price on cars is very affordable, no hidden prices, they are very professionals and always try to help all the customers
Went in for my first Alfa Romeo scheduled service including oil change My service guy Jorge Gutierrez came up diligently and even took care of an required update on the vehicle all this in about an hour. My car eas returned washed and vacum.
Karl Dillet was excellent! I dread car buying. The back and forth and all the paperwork. This experience was the opposite. I got there drove the car, sat down with Karl and made a deal. No back and forth and no wait. Paperwork was quick and I was out the door. Thank you for such great service!
Rick Case offered to buy back my 5 month old Levante at a premium over what we paid. Thank you Rick Case team. We will be back!
I went in for a 2 year service for my Maserati Levante and ended up driving away in a new vehicle! Great customer service from Ricardo Wagner. I would definitely recommend this dealership!
We had a really great experience at Rick Case Maserati Dealership! Ali Zafar, the product specialist assisting us was Outstanding. He was knowledgeable and very friendly. We were extremely impressed by the how easily and quickly everything was accomplished! This is where we will go for our next car!
Once again, our service advisor, Juan Guerra managed to surprise us with outstanding customer service. He remains profesional snd knowledgeable. Juan takes care of every detail and keeps us informed at all times.
Juan Guerra goes above and beyond to provide the best service possible. He is our service advisor and keeps us informed on the progress of our cars when being serviced. Juan pays attention to every detail snd to our needs. We trust him!
Great crew and very patient. Also, the team was very supportive in finding a car that suited our needs. One of the sales people actually visited us during and at our place of work.
The lease on my Maserati Lavante was going to expire in the next 60 days. Decided to drive to Rick Case Maserati, although a bit far from my Miami address. I was just curious visitor. I was greeted by the manager and friendly staff, after which I test drove several SUV’s. After the test drives, I said down with the salesman (Karl) and manager (Karim) and told him I needed a couple days to think it over there was little to no pressure during my visit. On Wednesday, I received a follow up call from the sales person Karl and ...
Everything went smoothly! From the intro to taking the vehicle to my house! Sales team was friendly no haggling great price great car! We are enjoying the 2021 Levante s grandsport! Great experience! Thanks guys!!
We walked into Alfa Romeo parking lot, just to have an idea of the prices and to learn more about the brand, and Bobby from the sales department gave us such a pleasant experience that we ended purchasing the vehicle right away and surprising our daughter on her birthday! We recommend the dealership 100% and for sure will stay with the brand for our future purchases. Big thanks to Bobby from the sales department, and everyone else that helped us make our daughter's dream come true!!!
Great job in servicing the car. Great communication and care. All is right again with my Alfa. Just wish it was done a bit faster (but with COVID, I realize that things may be moving slower than normal).
Miguel the seller is super nice and he helped me in buying this car I loved my experience in this dealer and the car is fantastic
Excellent service, I did a oil change and a few warranty claims, I was in an out in no time. The service rep Alain was a true professional
Was a good buy experience , I will recommend this dealer and sales man to any one who ask me, and I will buy again at this dealer
Jorge Rivera, Assistant Service Manager, was outstanding. He provided seamless, smooth service. Additionally he actually made a routine appointment enjoyable by virtue of his kindness and warm personality. Thank you and a big hats off!
Please note that I will only deal with Jorge Rivera at Rick Case Alfa Romeo Customer Service since he is polite and very efficient, and get things done. I have had bad experiences and not too happy with your Customer Service.
Great maintenance service, completed an hour earlier than expected. Polite and professional staff. Alain Lorenzo explained everything that was to be done and full disclosure of cost. No pressure but very efficient.
I just bought a preowned Mini Cooper and was treated just as if I was buying a Maserati! The staff all worked together to meet my needs. Miguel was the sweetest, classiest man!!
I had a great experience at RC Maserati. Karl Dillet And Chris Ranks were amazing! They took really great care of me, and I was able to buy a brand new Maserati at a fair price. The process was very smooth and easy, and I really felt like family :-). I was able to purchase a car within only a few hours of visiting. I would HIGHLY recommend Rick Case Maserati to anyone interested In buying a high quality Italian car.
Love the people here MR Guerra was very nice and took good care. Managers sales super cool and let us use the lounge upstairs. Fast service and a lounge area to work love it.
The service manager Jorge Gutierrez did an amazing job and provided first class customer service. He was professional and affective throughout the entire process. 10 out of 10 !
Vladimir Bueno is charged with product specialization at Rick Case Maserati. Vladimir is undoubtedly talented at what he does in the organization. He is super professional, treats clients with the respect and attention they deserve, and advices them accordingly. Clients represent a fundamental source of value. In this regard, the retention of clients remains significant to any entity. Vladimir is one of those employees who will help retain clients in an organization. Moreover, due to Vladimirs’ experience in Rick Case Maseratis' products, his advice is always integral and serves clients' needs. Chris Ranka works as the general sales manager at ...
Serviced and repaired my 4C at RickCase for suspension and a tuneup They did excellent work. Very satisfied I love my Alfa Romeo 4C It’s an incredible lil mini exotic car
My service advisor Jorge Gutierrez was very personable and knowledgeable. Work was done very fast. I will continue to use the Rick Case service for all my servicing needs
My girlfriend and I had a great experience. Bobby was very professional and detailed in explaining everything to us about the company, and the vehicle. He took his time with us even though they were closing soon when we first walked in. The entire staff was great and more than helpful including the sales manager, store manager, and Sergio from the finance dept.
Excellent service - came in for a recall and warranty AC problem. They fied several things in addition to those that I didn't know were wrong, but could tell it ran better after. Highest marks here. Thank you.
The service received was fantastic. The specialist really lived up to that name and he took the time to demonstrate all the features the car had to offer.
This dealer was the only one with real follow up so I purchased my car in 2 days Fast process and no hidden surprises I highly recommend
Jeremy was really an expert on the new AR Stelvio upgrades found us the precise car we were looking for. We drove up from south Miami to Rick Case as the AR inventory stock simply blew the other dealers away.
These guys were quick and fair priced. The coffee was top notch while I waited. Juan and the service guys were very knowledgeable and friendly.
Excellent customer service, a good place to buy or lease a luxury car, if you are thinking of getting a Maserati this is the right place.