Customer Testimonials
Excellent. Very Fair and expedient with negotiations. Excellent service upon delivery. Great staff! Beyond Helpful! I would highly recommend Rick Case Maserati.
Had a service appt and wait time upon arrival was minimal. Kevin noted the issues and said they would provide transportation back to our residence and back to the dealership when the work was completed and that was exceptional. He did call later and stated work required and that the car would be done the following day and that did happen and was great. One item that I had was to reset the service wrench icon to make it disappear but was told that could not be done as the service was not done there and they did not want ...
I just bought a preowned Mini Cooper and was treated just as if I was buying a Maserati! The staff all worked together to meet my needs. Miguel was the sweetest, classiest man!!
EXCELLENT SERVICE FROM THE STAFF IN THE SERVICE DEPARTMENT ALWAYS!!!!!!!!! THE HAD MY MASERATI OUT IN RECORD TIME AND FIXED RIGHT!!!!!!!!! WOULD RECOMMEND TO EVERY MASERATI OWNER
I could not be more pleased with Rick Case Maserati above all the other Maserati dealerships I have ever visited! I had the pleasure of working with Karl Dillett II when I was shopping for a new 2019 model and by far, he was the best sales person I have yet to come across. I found Karl to be so kind, patient, attentive to each and every detail, thorough in explaining every new feature, honest, transparent, hard working, and very enthusiastic about the Maserati brand! After I had had some negative experiences at other Maserati dealerships, it was because of Karl ...
Last week I bought a Maserati at Rick Case Maserati and it was the absolute best experience. I just adored JOSE, he was amazing and if you have a chance to go in and meet him tell him I recommended him. Truly an awesome guy and fun to test drive cars with. We started on the Alfa Romeo side, I just popped in for a test drive, and I ended up trading in my car and leaving with a Maserati. Gave me a trade in offer I couldn't refuse. Thanks so much Jose, the entire process was smooth and ...
I bought my car here and the service was excellent and the staff was very friendly. I love the fact that when you make a service appointment they are very fast and they even send you an email for confirmation.
I got a check engine on my Maserati Ghibli and Enrique Paredes help me. Come to find out it was nothing, he reset the car and it is fine. Enrique is very professional, knowledgeable and very nice person. Personally I don’t like to go to the dealers to get the service because they always make you feel like you have you have this do this in the car, etc. Not on Rick Case Maserati. I’m recommend them. Thank you Enrique.
I bought my car a Month ago and I was very happy and satisfied with the service in that dealer. The Manager Miguel A Perez and the employee Luisito Rivera were exceptional with us. In my opinion I would like all the dealers to be like this one and above all to have a manager like Miguel A Perez, very professional person together with his employees. Keep up the good work 👍🏻
The service is excellent! Byron makes sure you get the car you want for the price you can! Everything since you pass the door is an experience!
I have been super impressed with the service and level of responsiveness of Karl Dillett. He has been the number one reason why I purchased there and I’m truly happy I did. His support is nothing less than outstanding!
The staff knowledgeable and personable. Treated with respect and professionalism. The process was quick. Very please with everyone. All I can say is the have excellent sales and service.
I have nothing but good things to say about my experience with the Maserati dealership. I was always treated with great respect, having all questions answered. Miguel and TOny are the best managers- and their team works hard to help you make informed decisions. Their staff is courteous and intelligent- a winning combination. Thank you, Israel Morales , for helping me today. I will always want to bring my family and friends here (and my daughter bought a beautiful Audi Q 5 here), since they have very good pre-owned inventory. And Tiffany responded quickly to get me the appointment I needed. She ...
From the moment you walk in, you're a part of the family. The staff at Rick Case Maserati is kind and knowledgeable about the brand they sell. The managers are fantastic also and definitely show you that they care where you buy your car (obviously from the Rick Case Group). You can ask anyone there for assistance and never feel like you're a bother. Felix Kushnir made me feel like he was there that day specifically for me. I want rushed or oversold but rather coached as if we had been friends for a long time. The presentation ...
Sales man was a lot of help finding a good fit for me .. still helps me when I have questions about the car. Great service
I contacted them a couple of month back becasue I was starting to look to lease a new vehicle. I have leased BMW's for the past 10 years but this time I wanted something different. Tiffany has been very good about providing the needed information and helping understand the numbers. They did a good job at converting this customer and Tiffany did all roles, sales, finance and manager and did an outstanding job in all of them
I've been a Rick Case customer for over 20 years! I have driven Acura's and Audi's. My husband and two son's also drive vehicle's from Rick Case. We are always treated like family, and that's why we return to lease our vehicle's from their dealership's. This is my 2nd Maserati. If it wasn't for my salesman Nemo, and the entire sales staff, I probably wouldn't have gotten another Maserati Ghibli, but so glad I did! The 2017 is so much far superior to the 2014 I had! I ABSOLUTELY love my new car, ...
For the purchase of our Alfa Romeo Guilia... It was a pleasure to work with Claudia, Karim and Tiffany. They were each very knowledgable, and it made for pleasant discussions at every encounter. The service and attention we received, from the moment we came in, was exceptional and beyond our expectations. Joe, at the front desk and Israel, in the service department were truly accommodating. Karim made the negotiations feel more like a meeting of minds then uncompromising deal making. It was tough but reasonable and we appreciate his professionalism. Everyone was friendly and welcoming. It was a wonderful and ...
My experience with this dealer was perfect. There was never any pressure what so ever. They explained the product very well, although this was a new product and some questions they couldn't answer right away. The dealer itself looks brand new so that's always a plus. Felix was very patient with me and went over all the details. Tiffany later showed me things that the car could do that I didn't even knew existed in a car. This in turn help make my decision of purchasing the Giulia vs a C300 or 335. I would highly recommend Rick ...
At the beginning we were frustrated with the car because of the battery but the dealer help us, sent a car to our home, picked up our car , changed the battery for a new one, washed the car and delivered it the same day. They did not charge anything! Now we are happy and they are happy also. Stephanie at the call center is awesome. She is very kind and always try to help.
If you are in the market for a high end luxury sedan and Maserati is on your list, then you owe it to yourself to visit Rick Case Maserati in Weston. But, even if you haven't consider the brand just go and visit..... This is by far the most pleasant buying experience I ever had. I left with the keys of a beautiful Quattroporte thanks to Hugh, Bryan and Carlos. What an awesome team. Patience, respect, understanding, willingness to help and much more. They have followed up with me every step of the way, and the other day when ...
My Review of Rick Case Alfa Romeo - FIAT Sueberry 8/10/2016 Reason For Visit Sales (New) "5 star review" Honestly, the best customer service from a car dealership I have ever experienced. Connie Johnson was attentive, patient, listened and HEARD and delivered every single one of my requirements. We did most of the deal, which included a vehicle trade, via phone as I live over an hour from their dealership. My budget was tight, I had 1 particular vehicle picked out, I was adamant about not being baited, then switched once I arrived at the dealership, and my standards are very ...
Last week I bought a new Maserati Quattroporte and they were great! I wasn't planing on buying the car that day but Connie and Bryan were very helpful, flexible and gave me a great deal that I couldn't refuse. And this was just the begging ... after that Karissa was very patient going through the finance and Carlos gave me all the support and attention I needed. I had to adjust some documents and Carlos came to my office and made sure everything was fine until the delivery of the car. Rick Case did a very good job on ...
From my initial phone call to driving away Jim, August and Jodi made this the easiest and most pleasurable service i have ever had, across every car I've ever purchased. They really take the time to listen to you and answer the questions you ask them. Jim is a tremendous asset to the service department with a sincere and friendly personality. Jodi, my salesperson, has been with me since day 1 and helped me every day since. With people like this i'm spoiled and cant imagine going to another dealership in the future.
From the first call to Hugh Okoye, he was responsive, professional and I felt as if he sincerely wanted to satisfy my needs. This is the third Maserati I have purchased and by far Hugh made it the most enjoyable. Everyone from the manager to finance (Carlos Campo)tried to accommodate me and succeeded in doing so. Hugh was totally straight with me, no negotiating tactics, just professional, caring ethic. I drove my new Maserati off the lot within 2 hours from start to finish including test driving three vehicles.Great job Hugh. My experience with the other Maserati dealer was ...
From start to finish my impression of Rick Case Maserati is that everyone I dealt with was fully committed to giving me what I wanted in price and in the finance department James the manager and Connie my sales consultant made it easy and painless to give me the price I wanted to make my dream care wishes a reality. And when it came to finance Carlos Campo made me feel like family The level of service I received at Rick Case Maserati was simply the best I will always buy my cars in the future, from Rick Case Maserati, ...
One of the most responsive, attentive and accommodating car dealerships I have ever seen. I made a call, they invited me in, went to test drive the car, got the deal that I needed within one straight conversation; no bouncing around nor negotiation tactics. The next day, they got the paperwork prepared and done before I showed up so within minutes I drove my car home! Connie, Bryan and Carlos are superb and very well trained! Keep up the good job! Congrats and thank you! Unique Experience!
This was an absolutely amazing experience. I called and spoke with Jayson from Rick Case Maserati a few times. He was helpful responsive and I felt he sincerely wanted satisfy my needs and get my business. He had worked very hard, doing his best to get me exact car/term/price that I wanted. Karissa has helped us with the paperwork and it was the same 5 Star service. Sales people like Jayson and Karissa - unique, they have an ability to create that emotional connection with the client and show that WOW factor. They have made me feel like a ...
I'm 37 and have only leased cars since I was 18. My interaction with Hugo Okoye in Sales and Karissa Sosa in Finance was the most seamless leasing experience I've encountered in 19 years. I almost didn't want to leave the dealership, they were accommodating and their knowledge of sales and finance, respectively, were none I had seen before at a dealership. Your dealership has 2 invaluable human assets and I look forward to working with them in the future on family and friends' leases. My 2 most recent leases were a BMW ActiveHybrid7 and a Porsche 911 and my recent leasing experience ...
If you are looking for a dealership that can turn dreams into reality -- Rick Case Maserati is your dealership. Excellent customer service from start to finish. I recommend Rick Case Maserati to anyone looking for excellent cars and top-of-the-line customer service. Special thanks to Raquel for personalizing my Maserati experience and going above and beyond for me and my family!
I used to hate getting service done in the past at different dealer ships but now I love working with Jim at Maserati. He's the nicest guy and will take care of all the needs you have! Thomas is who we bought our car from and he was a great guy as well and gave us the best deal possible!
Having a new car is always great- it's the sometimes getting a new car can be unpleasant. That was not how it went with Rick Case Maserati- far and away the most seamless experience in my entire life- from Raquel Case to Carlos Campos, the level of professionalism and sincerity was second to none! Rick and Rita Case have quite an incredible operation, and a new loyal customer in me.